Case Study
Production Support Services Global Support Coverage | 24*7 Support | Data Management
![](https://www.magicfinserv.com/wp-content/themes/finserv/assets/img/Group 380.png)
About Client
Our customer is the fastest-growing, award-winning provider of Enterprise Data Management (EDM) business applications to the buy-side.
![](https://www.magicfinserv.com/wp-content/themes/finserv/assets/img/Group 381.png)
Business Challenge
- High degree of complexity in the product & business applications
- Lack of documentation and standardized processes
![](https://www.magicfinserv.com/wp-content/themes/finserv/assets/img/Group 382.png)
Key Highlights
- Offshore service centre to provide 24/7/365 monitoring and support
- Faster issue assessment & resolution
![](https://www.magicfinserv.com/wp-content/uploads/2023/06/Group-401.png)
Results
- Reduction in the total cost of maintenance & support
- 80% increase in time to response