Case Study

Production Support Services
Global Support Coverage | 24*7 Support | Data Management

About Client

Our customer is the fastest-growing, award-winning provider of Enterprise Data Management (EDM) business applications to the buy-side.

Business Challenge

  • High degree of complexity in the product & business applications
  • Lack of documentation and standardized processes

Key Highlights

  • Offshore service centre to provide 24/7/365 monitoring and support
  • Faster issue assessment & resolution


  • Reduction in the total cost of maintenance & support
  • 80% increase in time to response

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