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L2 Application Support Engineer

Role: L2 Application Support Engineer
Experience: 5 to 8 Years 
Location: Noida, Sector 127

What you will do:

  • Handle tickets from the L1 team
  • Work with global customers to resolve their L2 application issues
  • Work on high availability production system on cloud & non-cloud environment
  • Handle incident & problem management
What we are looking for:
  • 4+ years of experience in L2 Application Support 
  • Experience in handling Customer Tickets
  • Experience in L2/L3 Analysis of the issues
  • Maintain SLAs in 24*7 operations mode
  • Experience in Incident Management
  • Strong experience of RDBMS (SQL / Oracle)- writing queries 
  • Experience in Scripting Language- PowerShell / Shell / Bash
  • Good Communication Skills
  • Good Analytical skills 
Good to have skills
  • Experience on AWS Cloud







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    Our Partners

    Magic has built a strong eco-system of partners to ensure that we are able to provide high quality solutions to meet our client's ever growing business needs and help them navigate complexity of environments & technology.