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Associate / Sr. Associate – Production Support

Desired Skills:

  • Engineering Graduate, having 2+ years’ experience into production support- Having support mindset is must communication prudence, empathy to users, patient, understanding, investigating/diagnostics skills

  • Provide daily support (24*7 shifts) with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved timely
  • Ensure all production changes are made in accordance with life-cycle methodology and guidelines-Working closely with customer development teams
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect
  • Experience in Incident Management, Change Management and Problem Management
  • Test and support the releases and deployments.
  • Any databases Mysql, db2 , oracle/Sybase , Redis, PostgreSQL
  • Any OS skills : Kubernetes/CoreOS, Ubuntu Linux, RedHat Linux, UNIX
  • Cloud infrastructure AWS, Google (Preferred)
  • Exposure to financial services/banking space is preferable
  • Good interpersonal, analytical and communication skills
  • Should have a valid passport and comfort for travel onsite (Short-term/long- term)







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Magic has built a strong eco-system of partners to ensure that we are able to provide high quality solutions to meet our client's every growing business needs and help them navigate complexity of environments & technology.

Our Partners

Magic has built a strong eco-system of partners to ensure that we are able to provide high quality solutions to meet our client's ever growing business needs and help them navigate complexity of environments & technology.