Home > Career > Application Support Manager

Application Support Manager

Role: Application Support Manager

Key Criteria

  • Strong Capital Markets / Financial Services knowledge is a must
  • Excellent interpersonal skills
  • Solid Application Support experience with knowledge and orientation towards learning Cloud ops
  • Passionate and desire to grow in a fast-paced environment
Key Responsibilities
  1. Lead multiple application support (L1 & L2) and Cloud Ops projects across one or multiple clients
  2. Be able to initiate new projects and align with industry service delivery standards like ITIL
  3. Manage and maintain deep-rooted relationships with existing and new customers.
  4. Exhibit high orientation towards automation and drive continuous improvement
  5. Lead, grow and mentor the team members. Identify and develop future leaders
  6. Participate in RFPs
  7. Drive Application Support & Cloud Ops practice across the organization
  8. Understand key engagement metrics and create a robust reporting framework
Key Qualifications
  1. Bachelor/master’s degree in engineering from premier institutes. MBA is an additional plus.
  2. 10-14 years of experience in the industry
  3. 4+ years of experience with leading & managing support projects and handling direct client communication
  4. Must have worked with reputed midsize to large services, product or investment banking captive organizations
  5. Be willing to work in small-sized teams
  6. Strong knowledge of broader capital markets space, preferably in the Trade life cycle
  7. Visible leadership abilities to lead an enthusiastic team of high-energy professionals
  8. Maturity to handle the stress of the job. Agile and forward-looking to take on new challenges
 







    FOUND THIS USEFUL? PLEASE SHARE IT

    Our Partners

    Magic has built a strong eco-system of partners to ensure that we are able to provide high quality solutions to meet our client's every growing business needs and help them navigate complexity of environments & technology.

    Our Partners

    Magic has built a strong eco-system of partners to ensure that we are able to provide high quality solutions to meet our client's ever growing business needs and help them navigate complexity of environments & technology.